Delivery & Returns

Cancellation

If you would like to change or cancel an order please email info@partridgejewellers.co.nz to advise of your cancellation. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes may result in a delivery delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already been sent. If your order has already been sent, please contact us to set up a return once you have received the delivery.

Shipping Costs
Partridge Jewellers offer free delivery for online orders throughout New Zealand and Internationally.

Delivery times
For orders within New Zealand we expect your order to arrive within 2-3 working days. We will advise you as soon as possible if there is a delay on an item you have ordered. Rural deliveries can take longer.

Please allow 10 working days for International orders but for some countries it may be less than this.

In some instances rings will need to be created to your specific finger size. If we do not have your size in stock we will advise of the delay before processing your order.

Receiving your goods
All orders require a signature on delivery. If there is no one to sign for the package when the courier driver calls, they will leave a card to call with details for redelivery. It is advisable to provide an address where there will be someone during business hours.

Tracking your order
When your order is shipped, we will send an email containing a tracking ID. Simply follow the link in the email to track the delivery of your parcel.

Paying for your online order
Through our online shop you can pay via all major credit cards.

Finance options
We are happy to offer finance to New Zealand residents however this is unavailable through our online store. Please contact us directly to discuss these options. 0800 309 8925

Guarantee
Partridge Jewellers is a registered member of the New Zealand Jewellers & Watchmakers Association. We are committed to bringing our customers the very best quality and value jewellery. We are also dedicated to providing the finest after sales customer care that we possibly can. This is why, in order to ensure that your purchases are expertly maintained and
cared for, we employ a highly skilled team of craftsmen who are always available to meet your individual requirements.

Partridge Jewellers will provide you with:

A "Certificate of Authenticity" for each piece of jewellery purchased.
A 5 year warranty, which covers any manufacturing defects (does not cover wear and tear).
A life-time cleaning service, free of charge.
A free inspection to advise of any repair requirements.

Partridge Jewellers online returns

At Partridge Jewellers we want to ensure that you love and cherish the special piece of jewellery you have chosen. To ensure this happens we offer a 14 day money back guarantee if you are not satisfied with your purchase.

Returns policy

If you wish to return an item purchased please email info@partridgejewellers.co.nz advising of your intent for a refund.
Items may be returned for a refund or replacement within 14 days of receiving the goods
For International returns please email info@partridgejewellers.co.nz for instructions.
Returned items must be in the original condition, unworn and with product tags still attached. Partridge Jewellers will determine the condition at its sole discretion.
Goods must be returned with the original packaging and boxes. Please wrap the goods securely, it is the purchases responsibility or return the goods in the same condition as they were delivered.
Any certificates that were issued need to be returned.
Return shipping is at the customers expense. We advise that you insure your returning package for the total purchase price. Please use a signature required package and keep a copy of your postal advice as proof of sending until we have acknowledged receipt.
For security reasons please do not write the words “Partridge Jewellers” anywhere on the courier package. Send returned goods to the address below
PJW
306 Lambton Quay
Wellington

All returns are subject to inspection by Partridge Jewellers before a refund or exchange is processed. We will refund you the same way that you initially paid for your order within 14 business days of receiving your returned item.

Partridge Jewellers will pay for any return shipping costs if the return is the result of our error.

Our policy on conflict diamonds
All of our diamonds are purchased from legitimate sources that are not involved in funding conflict and are in compliance with the Kimberley Process. We deal with suppliers we have known for a long time, who guarantee their diamonds are non-conflict.

Partridge Jewellers stores
If you would prefer to visit us in-store please find your nearest location here.

Please be assured that we will be here for you every step of the way to make your buying experience as smooth as possible. All our prices are in New Zealand Dollars and include GST at the current rate.